Ethics and Email

Ethics and Professional Responsibility

CPD Points 1


Email is a useful tool for lawyers, but it can also be the source of many ethical issues. This course explores how you can avoid these pitfalls and maintain your ethical obligations when using email.

Lawyers use email every day, but may not often pause to reflect on the potential ethical and risk management issues which can arise if email is not used appropriately.

This course explores different ethical pitfalls which can arise from using email and practical strategies for managing these issues. The course covers a wide range of topics including:

  • maintaining confidentiality and managing cyber risk;
  • dealing with inadvertent disclosure; and
  • clear communication and professional courtesy.

Need more than one CPD point? Save 20% when you purchase this course as part of our One-Click CPD Compliance Packs!

Published: February 2022

Author Profile

LawCPD Author: Catryn Urquhart

Cathryn Urquhart

Cathryn has over 30 years experience in the legal profession both as a lawyer in private and in-house practice and more recently in running her own successful business in training and coaching.

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Interactive and Video Content
Self-Paced Completion
Access on Any Device
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What Lawyers Say

  1. 5.0/5
    It is always great to be refreshed on the Conduct Rules.
    It's great to see Cathryn Urquhart presenting, she is a valued colleague. Thank you very much.
    - S. Vince, Solicitor
  2. 5.0/5
    Comprehensive and Informative
    Excellent course content. Great combination of different forms of learning content.
    - G. Anagnostellis, Solicitor
  3. 5.0/5
    Useful course
    This course was very well presented and the material was communicated clearly. The requirements for email communication, confidentiality and courtesy, as well as the pitfalls lawyers are likely to fall into regarding email communication, were dealt with in a way that one can easily remember and apply.
    - D. Dwyer, Solicitor
  4. 5.0/5
    A very good way of refreshing points to be careful of when using emails.
    - M. Sander, Solicitor
  5. 5.0/5
    Practical Tips
    This course contains loads of practical tips for communicating with emails.
    - V. Seah, Solicitor
  6. 5.0/5
    Well Structured
    Well structured, and aimed at daily practice.
    - S. Paonni, Solicitor
  7. 5.0/5
    Excellent overview of ethical issues for lawyers when using email
    Very practical with a realistic and pragmatic approach that bridges the gap between traditional legal practice (for older lawyers) and new lawyers who may have grown up with (and take for granted) email and related cloud-based technology, but who may not otherwise fully understand their interface with lawyers' professional obligations. Very well-presented by Cathryn - particularly good to have several short video clips throughout which not only help to accomodate the nuances in this topic when providing commentary, but are a welcome change from just reading lots of text and doing quick quizzes. Also included good coverage of all the most pertinent ASCR and a useful practical demonstration by critiquing that example of a poorly drafted email which should be a good reminder to any lawyer tempted to resort to making unfounded allegations and legal threats to their opponents!

    - K. Virtue
  8. 5.0/5
    Very clear
    This course by Cathryn Urquhart is very clear and well structured.
    - H. Erlich, Solicitor