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Overview
High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.
High conflict personality clients usually only form a small part of a lawyer’s client base, but often represent an extraordinary drain on the lawyer’s time and energy. Lawyers must equip themselves to effectively identify and manage high conflict personality clients to ensure that their own workload, mental health, and client relationships are not adversely impacted.
This course provides an overview of how to identify high conflict personality clients, and practical strategies for effectively managing them to achieve positive outcomes. The course:
- explores different personality types and their key characteristics;
- outlines different approaches for managing high conflict personality types;
- discusses factors and enablers of destructive behaviour; and
- explores strategies lawyers can use to get the best results when dealing with difficult clients, as well as how to end a client relationship.
Last Reviewed: January 2024
Meet the expert
Grace Lawson
Barrister & Author
Queensland Bar
Grace Lawson practices as a Barrister in Queensland. Her practice includes family law, personal injury law, and employment law.
Reviews
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Very valuable adviceI think all lawyers come across difficult clients at least once in a while, and this course provides great advice on how to identify and deal with them.
P. Cassidy, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
detailedThe questions were challenging which was good.
M. Tan, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Very InterestingI found the content interesting and the advice helpful and practical.
K. Muller, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Thoroughly enjoyed it.The course was directly on point with my practice being in crime and family law, and predominantly my clients are legal aid clients.
L. McNamara, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Relevant contentVery factual and can be immediately applied to my practice.
A. Go, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Well presented and easy to understand course.Great summary of the personality types and practical approaches for dealing with them.
A. Alysandratos, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Very interesting and informative courseWell presented, interesting and informative course.
S. Avery, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD -
Informative With Some Good Practical AdviceThe course was very informative and covered a lot of useful information. I particularly liked the sections covering the different theories of personalities and the traits associated with each personality type. The course also provided some good practical advice. However, I would love to see some more real-life examples, which would assist in putting a lot of the theory into practice.J. Ahern, SolicitorIdentifying and Managing High Conflict Personality Clients High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.LawCPD
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Professional Skills
Identifying and Managing High Conflict Personality Clients
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